Magic Kingdom

Disney Parks Unveil New Accessible Guidelines Effective October 9th

Disney Parks just announced that the rules for accessibility on their attractions are changing due to the abuse of the “Guest Assistance Cards”.  Back in May, the NY Post reported that affluent women from New York were hiring handicapped guides to pose as family members so they could go to the front of the lines.  “My daughter waited one minute to get on ‘It’s a Small World’ — the other kids had to wait 2 1/2 hours,” one woman said. Honestly, I’ve seen people abuse this system that weren’t affluent.  It’s a matter of character.  As far as I am concerned, anyone that cheats the system like these people, should be permanently banned.  but that is my opinion.  My mom always travels in a scooter because she could not go otherwise and we could have used the card, but we never have.  We always use the regular Fast Pass system.  When you go to Disney World, you have to expect lines. I’m not saying the cards were a bad thing, just the people who misused them!

Instead of receiving a Guest Assistance Card (GAC), disabled guests will receive what amounts to a Fast Pass for the attractions.  Guests will no longer have access be allowed to show up whenever they want to visit an attraction and skip to the head of the line, there will be a designated time to return.  “We have an unwavering commitment to making our parks accessible to all guests,” said Disney spokesperson Kathleen Prihoda.  “Given the increasing volume of requests we receive for special access to our attractions, we are changing our process to create a more consistent experience for all our guests while providing accommodations for guests with disabilities.”

More details will be given as the October 9th rollout nears.  Below are a list of the services available at the Disney Parks for disabled guests.  As you can see, Disney offers a wide variety of options.

Some examples of accommodations that are offered include:

  • Rental wheelchairs
  • Rental electric conveyance vehicles (ECVs)
  • Accommodations for service animals
  • Assistive Listening systems
  • Reflective Captioning
  • Sign Language interpretation
  • Text Typewriter telephones
  • Handheld Captioning
  • Video Captioning
  • Audio Description devices
  • Braille guidebooks
  • Digital audio tours

If you require additional information about Services for Guests with disabilities at Walt Disney World Resort, please call:

General Information
Voice: (407) 824-4321
TTY: (407) 827-5141
(If you are under 18 years of age, you must have your parent or guardian’s permission to dial these numbers.)

Resort Reservations
Voice: (407) W-DISNEY (934-7639)
TTY: (407) 939-7670
(If you are under 18 years of age, you must have your parent or guardian’s permission to dial these numbers.)