What You Need to Know in 2020 about Disney Springs

On Wednesday, May 20th, Disney took the first step in the phased reopening of Walt Disney World Resort® as Disney Springs began its initial reopening that morning. With the safety and well-being of their Guests, Cast Members, and third-party operating participants at the forefront of their planning, they were eager to begin welcoming you back to this part of Walt Disney World. While their theme parks and resort hotels remain temporarily closed, the phased reopening of Disney Springs is a welcome milestone as they navigate through this unprecedented time together as responsibly as they can.

Many of the third-party operating participants will open their doors to Disney Springs Guests. On May 27, three Disney-owned and -operated stores and venues reopened: World of Disney, D-Luxe Burger (mobile order) and the Marketplace Co-Op.

Based on applicable government requirements, as well as guidance from health authorities such as the CDC and appropriate government agencies, they are implementing a number of new health and safety measures and operational changes. Rest assured, there is plenty of magic awaiting you at Disney Springs – it just may feel a bit different than before. Here is what you need to know prior to your arrival:

  • Parking and Entrances: During this initial phase, Guests will be directed to self-park in the Orange and Lime Garages. All surface lots will be closed. They will also reduce the number of entrances for Disney Springs to four locations: Orange and Lime Garages, along with the Hotel Plaza Boulevard pedestrian bridge and rideshare location.
  • Appropriate Face Coverings: All Guests 3 years of age and older, along with Cast Members and third-party operating-participant employees, will be required to wear an appropriate face covering while visiting Disney Springs. This is an important part of protecting both Guests and their cast. Please be sure you have an ample amount of face coverings for yourself and your party before you arrive, as you’ll need to wear them over your nose and mouth at all times (except when sitting at a dining table).
  • Temperature Screenings: Once you arrive at Disney Springs, you and your party will be required to undergo temperature screenings. Based on guidance from health authorities, anyone displaying a temperature of 100.4 degrees or higher will be directed to an additional location for rescreening and assistance; those who again measure 100.4 degrees or higher will not be allowed entry, nor will those in their party. They encourage you to check temperatures of yourself and your party prior to leaving home, as an extra layer of precaution.
  • Physical Distancing and Capacity Measures: To maintain appropriate physical distancing throughout Disney Springs during this initial phase, they will limit the number of guests visiting the property, as well as within each location. In addition, ground markings will help promote proper distancing when queuing is necessary. They will also add physical barriers in select places where it’s difficult to maintain physical distancing.
  • Cleanliness: We’ve increased cleaning and disinfection procedures in high-traffic areas such as elevators and escalators, handrails, benches, tables, handles, restrooms, and more. They will also have hand-washing stations and hand sanitizer available and encourage you to use these frequently.
  • Cashless Transactions: They’re recommending you use cashless payment options whenever possible during your visit to Disney Springs, including debit cards, credit cards, Disney gift cards, etc. You can also opt for contactless payment options or use cash to purchase a Disney gift card at the Welcome Center and select merchandise locations.
Disney Springs information

Cast Members have gone through extensive new training as they all learn to adjust to these changing times together. To that end, they will have some Cast Members walking throughout Disney Springs to explain their new procedures and answer any questions you may have. They will also encourage everyone to follow these measures for the health and safety of us all.

Everything they’re doing during this unprecedented time is in service of their Guests, their Cast Members, and their third-party operating participants, who will also be following these new guidelines in their locations. They are constantly monitoring conditions and best practices, and they continue to learn every day from health and government authorities. As a result, their operational changes and safety measures may change from time to time as circumstances evolve. They want to deliver all the Disney magic you love with safety, as always, our top priority.


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