Disney resorts reopening

What You Need to Know in 2020 about Disney Resorts Initial Phased Reopening

Information provided courtesy of Walt Disney World Resorts & Parks

Reopening Dates

On June 22, select Disney Deluxe Villa Resorts and Disney’s Fort Wilderness Resort & Campground will reopen. These select Disney Deluxe Villa Resorts include:

  • Bay Lake Tower at Disney’s Contemporary Resort
  • Boulder Ridge Villas at Disney’s Wilderness Lodge
  • Copper Creek Villas & Cabins at Disney’s Wilderness Lodge
  • Disney’s Animal Kingdom Villas – Kidani Village
  • Disney’s Beach Club Villas
  • Disney’s BoardWalk Villas
  • Disney’s Old Key West Resort
  • Disney’s Polynesian Villas & Bungalows
  • Disney’s Riviera Resort
  • Disney’s Saratoga Springs Resort
  • The Villas at Disney’s Grand Floridian Resort

Additionally, Magic Kingdom park and Disney’s Animal Kingdom theme park will begin a phased reopening on July 11—with Epcot and Disney’s Hollywood Studios reopening on July 15.

Additionally, Disney’s Hilton Head Island Resort and Disney’s Vero Beach Resort will reopen to Members and Guests on June 15.

Note: Some of the details below may not apply to Disney’s Hilton Head Island Resort and Disney’s Vero Beach Resort.Top Things You Need To Know

We made some important updates at our Disney Resort hotels and implemented a number of new health and safety measures.

What You’ll Need
Before traveling to Florida, please make sure that you have reviewed any advisories or restrictions that may be in place for travel to Florida. Visit https://floridahealthcovid19.gov/travelers/ for information. Guests who are under isolation or quarantine orders must not enter Walt Disney World Resort.

Please be aware that you’ll also need:

  • A confirmed room reservation for your stay. Be sure to link your reservation to your Disney account to receive important information prior to your arrival—visit My Plans to get started
  • A confirmed dining reservation if you’re a day Guest (and not staying overnight)
  • Face coverings for each Guest age 2 and up—which must be worn in all public areas, except while swimming or seated for dining
  • Planning to visit a theme park during your stay? Select Walt Disney World theme parks will begin to reopen on July 11. To enter a park, both a park reservation and valid admission for the same park on the same date are required (a Disney Resort hotel reservation does not guarantee theme park access)

Also, it’s highly recommended to have:

  • The latest version of the My Disney Experience app on your mobile device, with location services and notifications enabled
  • Cashless or contactless forms of payment, including MagicBands, which Disney Resort hotel Guests can use to charge purchases to their Disney Resort hotel folio

Wellness Screening

Persons who are experiencing symptoms of COVID-19, have been in contact with someone with confirmed or suspected COVID-19 symptoms without completing a 14-day quarantine, or are under quarantine orders must not enter Walt Disney World Resort.

Walt Disney World Resort Guests may be subject to additional screenings. Before you leave home, please check the temperatures of everyone in your party—including yourself—as an extra layer of precaution.Disney Resort Hotel Guest Benefits

During the initial reopening period, some benefits may be modified or unavailable.

Disney’s Magical Express® Service
Complimentary airport transportation via Disney’s Magical Express service will be available for Guests arriving and departing from Orlando International Airport.

Many airlines have modified their flight schedules, so please confirm your flight information. If you plan to use Disney’s Magical Express service, contact your room reservation booking agent, or call (407) 939-1936 to make any updates to your flight information on file.

FastPass+ Service
As a result of the COVID-19 impact, FastPass+ service must be suspended for the time being as we plan to use additional queue space to manage capacity for attractions and maintain physical distancing. With that in mind, access to FastPass+ planning is temporarily unavailable. We will share updates at a later date.

Extra Magic Hours
The Extra Magic Hours benefit is unavailable until further notice.Cleaning

When you stay at a Disney Resort hotel, enjoy peace of mind knowing that your room will be thoroughly cleaned prior to your arrival and serviced during your stay. Plus, common areas will receive enhanced cleaning.

Common Areas
We’ve increased cleaning in high-traffic areas such as public elevators and escalators, handrails, benches, tables, handles, restrooms and more.

Housekeeping
Prior to your arrival, your room will undergo thorough cleaning—with attention to:

  • High-touch areas, like TV remotes and door handles
  • Housekeeping tools will be cleaned between rooms
  • Floors, which will be steam cleaned and vacuumed between Guests

Inside your room, you’ll find:

  • Individually wrapped glassware
  • Double-cased pillows
  • Additional items that have been cleaned and wrapped in single-use packaging

And during your stay, your room will receive a light cleaning service every other day, which will include:

  • Removal of trash and used towels
  • Replenishment of towels and amenities throughout the room and bathroom
  • Wiping and cleaning of the vanity and counter surfaces
  • Vacuuming if needed

You can also decline every-other-day service.

Please note that:

  • If there is more than one room on your reservation and you choose to decline service, your selection will apply to all rooms on the reservation.
  • We reserve the right to enter any room at a Disney Resort hotel for maintenance, safety, security or any other purpose, even if the Room Occupied sign is displayed on the room door.

Transportation & Parking

Learn about parking and transportation options at Walt Disney World Resort.

Complimentary Resort Transportation
Before the theme parks reopen, bus transportation will be available between your Disney Resort hotel and Disney Springs area.

When the theme parks reopen, complimentary transportation will also be provided between your Disney Resort hotel and Disney theme parks.

Transportation will operate with physical distancing measures in place, reducing capacity. As a result, you may experience delays.

Minnie Van Service
Minnie Van Service will not be available during the initial reopening period.

Parking
Self-parking will be available. Valet service is temporarily unavailable, with the exception of Guests with disabilities who may require parking assistance. A valid disability parking permit is required. Parking fees apply for Disney Resort hotel Guests.Resort Services

Some Disney Resort hotel services will be modified or unavailable during the initial reopening period, based on physical distancing and health guidelines.

Changes include:

  • Bell Services will deliver luggage to rooms, but will not escort Guests
  • Club-level service will be temporarily unavailable
  • Deliveries will only be made to occupied rooms
  • In-room celebrations will not be available
  • Dry-cleaning and valet laundry services will be temporarily unavailable; self-service laundry will remain available
  • Shipping services will be temporarily unavailable
  • Resort airline check-in service may be temporarily unavailable

Resort Amenities & Recreation

Amenities and recreation will be modified based on physical distancing and health guidelines.

Dining Experiences
Select dining locations will be available at Disney Resort hotels.

Pools

  • Feature pools may operate with reduced hours; leisure pools will be open 24 hours a day
  • Pools will operate with reduced capacity to allow for physical distancing
  • Select poolside activities may be available at select Resort hotels
  • Stormalong Bay at Disney’s Yacht and Beach Club Resorts will not be available during the initial reopening period; Guests of this Disney Resort hotel may enjoy the leisure pool at Disney’s Beach Club Villas or the Luna Park Pool and leisure pool at Disney’s BoardWalk Villas

Fitness Centers & Sports Courts

  • Fitness centers will open in alignment with state and county regulations, and may have reduced hours
  • Fitness centers may have reduced hours and capacity
  • Instructor-led fitness classes will not be available
  • Fitness and sports courts will be open, and Guests must maintain physical distancing

Available Recreation
Activities and schedules will vary. The schedule of activities for your Disney Resort hotel will be shared during your stay.

Merchandise Locations
In merchandise locations throughout Walt Disney World Resort, Guests will continue to discover favorite Disney items, with some modifications to the shopping experience that will help us manage capacity and foster physical distancing.

  • New Product Launches: New collection product launches and limited-edition merchandise will not be available for in-person purchases at Walt Disney World Resort until further notice. As always, Guests can find these items on shopDisney, subject to availability.
  • Pin Trading: We will continue to offer Guests the opportunity to pin trade with Cast Members through the use of pin boards in select locations. Cast pin trading with lanyards will not be available at this time to maintain physical distancing.
  • Delivery Option: Package delivery to the front of our theme parks or to Disney Resort hotels will be suspended. However, shipping merchandise to Guests’ homes continues to be available.
  • Dressing Rooms: For the time being, dressing rooms will not be available.
  • Returns: In-person returns will be available upon the reopening of our merchandise locations.

Temporary Unavailable
The following amenities and experiences will not be available during the initial reopening period:

  • Arcades
  • Campfires
  • Dog parks
  • Electrical Water Pageant
  • Marina rentals
  • Playgrounds
  • Spas, salons and Bibbidi Bobbidi Boutique

Additionally, the following special offerings and childcare services will not be available during the initial reopening:

  • Fireworks voyages and tasting cruises, including the Pirates and Pals Fireworks Voyage
  • Fun runs
  • Wonderland Tea Party at Park Fare
  • Hula lessons
  • In-room childcare services
  • Mermaid school
  • Special classes and programs—including culinary, cultural and animal programs

Check In Online

To aid in physical distancing efforts, we strongly recommend that you use Online Check-In Service in advance—online or with the My Disney Experience app.

When your room is ready, you’ll get a room-ready notification. Then, you can use either a MagicBand or the My Disney Experience app digital key feature to enter your room!

If you don’t receive your MagicBand(s) prior to your vacation, simply use the My Disney Experience app as a digital key to enter your room. At your convenience, you can visit the Front Desk to pick up your MagicBand(s).Automatic Checkout

On your scheduled checkout day, you’ll be automatically checked out of your room—so you don’t have to visit the Front Desk (unless you have unresolved charges to your Disney Resort hotel folio).Virtual Chat With a Resort Cast Member

Beginning June 22, you can chat with a Resort Cast Member via the My Disney Experience app for assistance during your stay. This new feature will offer convenient support nearly anytime—so there’s no need to visit the Lobby or stand in line.Modifications, Cancellations and Refunds

We understand how much excitement, thought and time goes into planning your visits to Walt Disney World Resort. Please know we will be here to help you, as our Cast remains focused on delivering magical experiences and incredible storytelling for everyone who visits.

During this unprecedented period, some of our policies and offerings have been modified:

Rooms and Packages
At this time, we are temporarily pausing Disney Resort hotel reservations so we can focus on Guests with existing reservations (Disney Vacation Club Members can still make new reservations). We will resume new hotel reservations after that period of time.

To provide additional flexibility, we are waiving Disney-imposed change and cancellation fees up to the date of check-in for reservations with arrivals through October 3, 2020. To modify or cancel your reservation, please contact your travel professional.

If no action is taken for impacted stays, Disney will automatically cancel your reservation within 7 days of the original check-in date and process any refund due to the original form of payment. Please note that cancellation fees imposed by third-party suppliers, including airlines and rental cars, as well as non-refundable products like travel protection plans, are deducted from refundable amounts for Walt Disney Travel Company packages.

Group Reservations
If you’re coming to Walt Disney World Resort as part of a meeting, convention, youth program, wedding or other group or celebration, and you have questions about your plans during the closure period, please consult with the organizer of your group or event.

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